At IWC Grandeur, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our returns policy below.

1. Return Eligibility

• Items can be returned within 30 days from the date of purchase.
• The watch must be unworn, in its original packaging, and include all accessories, manuals, and documentation.

2. How to Initiate a Return

• To initiate a return, please contact our customer service team at [Insert Email Address] or [Insert Phone Number].
• Provide your order number and details about the item you wish to return.

3. Return Process

• Once we receive your return request, we will provide you with a return authorization and instructions for returning the item.
• Please ensure the item is securely packed to prevent damage during shipping.

4. Refunds

• After we receive and inspect the returned item, we will process your refund within 7-10 business days.
• Refunds will be issued to the original payment method used at the time of purchase.

5. Exchanges

• If you wish to exchange an item, please initiate a return as outlined above and place a new order for the desired item.

6. Non-Returnable Items

• Custom orders and items marked as final sale cannot be returned or exchanged.

7. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of receipt for a replacement or refund.